metaspin Casino & Sportsbook Data Care
This page describes what we collect when you use metaspin and how we keep that data protected. We gather information to verify your identity, process your payments, settle your account transactions, and provide support. Our privacy practice follows data-protection principles: we collect only what we need, we store it securely, and we do not share it outside legal requirements.
We at metaspin operate across supported jurisdictions, including Indonesia and other regions where our service is legally available. Your data may be stored on servers located outside your home country, but we apply the same security and access controls regardless of where the data sits. We keep your personal information separate from your account activity so that game records and payment transactions remain auditable.
You have rights over your data on metaspin. You can request to see what we store about you, correct inaccurate information, and ask us to delete data where legally permitted. This page explains your rights, our practices, and how to contact us if you have questions or want to exercise those rights.
What we collect and how we use data on metaspin
We collect personal information from you at account opening on metaspin. This includes your name, email address, phone number, date of birth, and residential address. We use this information to verify your identity, comply with anti-money-laundering rules, and confirm that you are of legal age in your jurisdiction. We also use your contact details to send account notifications, support responses, and service updates.
We collect payment information when you deposit or withdraw on metaspin. This includes the payment method you choose, transaction amount, and processor reference number. We do not store full credit card or bank account numbers on our systems. Our payment processor handles sensitive payment data, and we only store the reference information needed to match deposits and withdrawals to your account.
We collect transaction records when you use metaspin. This includes every game round on live-dealer tables, every slot session, every sports bet, every deposit, and every withdrawal. We store the timestamp, amount, result, and balance movement for each transaction. We use this data to settle your account, provide your statement, investigate disputes, and detect fraud.
- We collect identity information (name, address, date of birth, ID document) for account verification.
- We collect contact information (email, phone) for communication and account recovery.
- We collect payment method details and transaction history for deposits, withdrawals, and dispute resolution.
- We collect gameplay and betting records to settle your account and provide transaction history.
- We collect device information (app version, operating system, IP address) for security and troubleshooting.
How we protect your data on metaspin
We at metaspin use encryption, secure servers, and access controls to protect your personal information. Our systems require authentication before anyone on our team can view your account data. We do not share your personal information with third parties except where required by law, for payment processing, or for fraud prevention.
We store your data in multiple locations for security and backup purposes. Your data may be stored in data centres outside your home country, but we apply the same protection standards regardless of location. We keep backup copies of your account information so we can recover your account if a technical failure occurs.
We retain your data for as long as you have an account on metaspin, plus a period after account closure to comply with legal and regulatory requirements. Once retention periods expire, we delete or anonymise your personal information. We may keep transaction records longer than personal identity details because they are needed for dispute resolution and regulatory reporting.
Our metaspin third-party processors and partners
We use third-party service providers to process payments, verify identity, and store data on metaspin. These processors include payment gateways, identity-verification vendors, and cloud-storage providers. We only share the minimum information these partners need to perform their function. For example, we share your name and payment details with payment processors, but we do not share your gameplay history with them.
Our payment processors for metaspin include banks, e-wallet providers such as DANAe-wallet, mobile banking, local payment, and online payment, and card networks. These partners have their own privacy policies. We encourage you to review their policies if you want to understand how they handle your payment information.
We may share anonymised or aggregated data with analytics partners to improve metaspin. This data does not identify you personally. For example, we may share statistics about popular games or peak usage times, but we do not share individual account details.
Your rights regarding your data on metaspin
You have the right to request access to your personal information on metaspin. You can contact our support team, and we will provide you with a copy of the data we hold about you. You also have the right to correct inaccurate information. If your address or contact details change, you can update them through your account settings, or you can request that we make the correction.
You have the right to request deletion of your personal information from metaspin, subject to legal and regulatory limits. We may need to retain some data to settle outstanding transactions, comply with tax or anti-money-laundering rules, or resolve disputes. We will explain any data we cannot delete and the reason we must keep it.
You can also object to certain uses of your data on metaspin. For example, you can opt out of marketing emails by following the unsubscribe link in any message we send. You cannot opt out of essential communications such as account security alerts or payment confirmations.
- Contact our support team through your account to request access to your data.
- Request correction of any inaccurate personal information in your account.
- Request deletion of your personal data, subject to legal retention requirements.
- Object to marketing communications or data uses not essential to your account.
- Withdraw any consent you have given for data processing.
Our metaspin cookies and tracking practices
We use cookies on metaspin to maintain your login session, store your settings, and measure how you use our platform. Essential cookies are required for the app to work. Preference cookies remember your language and display settings. Analytics cookies help us understand which games are popular and where users encounter problems so we can improve the platform.
We do not use cookies to track you across other websites. Our analytics are limited to metaspin usage only. You can control cookies through your browser settings. Disabling non-essential cookies will not prevent you from using metaspin, though some features may work less smoothly.
Our metaspin data security commitment
We use industry-standard encryption, secure authentication, and access controls on metaspin. We regularly test our systems for security vulnerabilities. If we discover a data breach, we will notify affected users without unnecessary delay and explain what information was exposed and what steps we took to contain it.
Our metaspin data and jurisdiction policy
We at metaspin may transfer your data between countries for storage, backup, and processing purposes. Your data may be stored in data centres in different jurisdictions. Where we transfer data, we apply contractual safeguards to ensure your information receives the same level of protection as it would in your home country.
We comply with data-protection laws in all jurisdictions where we operate metaspin, including Indonesia. We do not sell your personal information to advertisers or marketing firms. We may share aggregated or anonymised data with partners to improve our service, but such data cannot be used to identify you.
We retain your transaction records on metaspin for periods defined by law. For example, we keep payment and gaming records for dispute resolution, tax reporting, and regulatory compliance. Personal identity information is retained as long as your account is active, plus a standard period thereafter for legal purposes.
How to contact us about your data on metaspin
If you have questions about our privacy practices, want to exercise your rights, or suspect a data breach on metaspin, contact our support team. You can reach us through your account dashboard in the app, or send an email to our support address listed in the app footer. We respond to data-related requests within standard timeframes. We may ask you to verify your identity before providing sensitive information or making changes to your account.
Our metaspin support team handles requests in English and Indonesian. We maintain records of data requests and responses to document our compliance. If you are not satisfied with our response, you may escalate your complaint to the relevant data-protection authority in your jurisdiction.
We update this privacy policy periodically as our practices evolve or as law changes. We will notify you of any significant changes by posting a notice on metaspin or sending you an email. Continued use of our platform after such notice indicates your acceptance of the updated policy. During peak periods such as Liga 1 seasons, Idul Fitri holidays, or Piala AFF tournaments, our support response time may extend slightly, but we maintain the same data-protection standards.