metaspin Casino & Sportsbook FAQ

We require a government-issued photo ID, proof of address, and payment-method documentation to complete KYC verification on metaspin. Your photo ID must be valid, show your full name and date of birth, and be issued by a government or official body. Examples include passport, national ID card, or driver's license.

Proof of address can be a utility bill, bank statement, or official letter dated within the last three months. It must show your name and current residential address. Payment-method documentation depends on your chosen deposit method — for bank transfers, we ask for a bank statement or confirmation that links your name to your account number; for e-wallets such as DANAe-wallet, mobile banking, or local payment, we ask for a screenshot or statement showing your registered name.

Our KYC team reviews documents within standard processing windows. If a document is unclear or rejected, we notify you through your account and specify what additional information we need. You can resubmit documents through your account settings.

If you forget your metaspin password, use the "Forgot password?" link on the login page. Enter your username or registered email address. We send a password-reset link to your email within a short timeframe. Click the link, set a new password, and you can log in immediately.

Your new password must meet our security requirements: at least 8 characters, including uppercase letters, lowercase letters, numbers, and special characters. We recommend a password you have not used before and that is unique to metaspin.

If you do not receive the reset email, check your spam folder or request a new link after a short delay. If you continue to have trouble, contact our support team through the app. We can help verify your identity and assist with account recovery.

If you notice unusual activity on your metaspin account, cannot log in, or see transactions you did not make, contact our support team immediately. We treat account-access issues as urgent and respond within documented security timeframes. Do not share your password with anyone, and avoid using public networks when accessing sensitive account information.

Our security team can freeze your account temporarily to prevent unauthorised transactions, review your login history, and help you regain access. We may ask you to verify your identity using documents from your KYC file or by answering security questions you set during registration.

If you suspect fraud, we document the incident and investigate. We also help you change your password and enable additional security features such as email or SMS alerts for all account changes. Keep your contact information up to date on metaspin so we can reach you if we detect suspicious activity.

Our metaspin support team handles inquiries in English and Indonesian. You can contact us through the in-app support chat, email form, or account dashboard. When you submit a question, you can specify your preferred language, and we route your inquiry to a team member who speaks that language.

We respond to general inquiries, account questions, payment issues, game rules, and security concerns in both languages. Our response timeframes are the same regardless of language. During peak periods such as Piala Indonesia tournaments or holiday weeks like Idul Fitri and Idul Adha, response times may extend slightly due to volume.

If you need assistance in another language, you can still submit your question in English and we will do our best to help or direct you to appropriate resources.

Deposits via local payment, online payment, or e-wallet on metaspin follow the same basic flow. From your account, select your preferred e-wallet payment method. Enter your deposit amount within our supported range. You are redirected to the e-wallet app or web portal to authorize the payment. Once you confirm and approve the transfer, the funds arrive in your metaspin account within minutes. Your balance updates immediately, and you can access live-dealer tables, slots, or sports betting.

To deposit using these methods, you must have a registered e-wallet account with the provider and ensure your account has sufficient funds. Our payment processor handles the transaction securely. You receive a transaction reference in your metaspin account history.

If a deposit does not arrive within the expected timeframe, check your e-wallet transaction history to confirm the payment was sent. If it was sent but has not appeared on metaspin, contact our support team with your e-wallet transaction reference and we investigate.

Deposit ranges on metaspin vary by payment method. E-wallet methods such as mobile bankinglocal payment, online payment, and e-wallet typically support smaller minimum deposits and flexible upper limits based on your e-wallet account status. Bank transfers via mobile banking, local payment, online payment, or e-wallet may have different minimums and maximums depending on your bank and account type.

When you select a payment method on metaspin, we display the minimum and maximum deposit amount for that method. You can deposit any amount within that range. If you try to deposit below the minimum or above the maximum, the system prompts you to adjust your amount.

For specific details about your payment method's limits, review the payment-method information displayed during checkout, or contact our support team. Limits may change based on regulatory requirements or payment-processor updates, and we notify users of any significant changes.

We at metaspin offer four main game categories. Live-dealer tables feature blackjack, roulette, baccarat, and Dragon Tiger with multi-camera studios and real dealers. Slot games include titles such as Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Sportsbook coverage includes football leagues such as Liga 1international tournaments like Piala AFF and Champions League, MotoGP, and badminton. Esports markets cover Mobile Legends, Free Fire, and PUBG Mobile.

Each category is accessible from the metaspin home screen or mobile app menu. You can browse available games, check live schedules, and access rules or guides for each game type. Our game library updates regularly with new titles and markets.

All games are available on desktop and mobile. Mobile games are optimised for low-data streaming on the metaspin app, so you can play even on slower network connections.

Our metaspin loyalty programme rewards regular players with points, bonuses, and tier benefits. You earn loyalty points each time you play live-dealer tables, slots, or place sports bets. The points accumulate in your account and can be redeemed for bonuses or special offers.

As you earn more points, you progress through loyalty tiers. Each tier unlocks benefits such as higher bonus rates, priority support, exclusive game access, or special promotions during peak periods like Imlek or Nyepi holidays. You can check your current tier and points balance in your account dashboard.

Loyalty benefits are subject to our standard terms and conditions. Points do not expire as long as your account remains active, but they may be forfeited if your account is closed. Contact our support team for details about your specific tier benefits or to ask questions about the programme.

We at metaspin operate only in jurisdictions where online gaming and sportsbook services are legally permitted. We do not offer our services in jurisdictions where such activity is prohibited by law. Users are responsible for verifying that access to metaspin complies with the laws of their own jurisdiction.

We do not claim to be licensed or regulated by any specific country. Our service is available only where local law permits. If you are in a location where online gaming is prohibited, you are not permitted to access metaspin, and we may block or restrict your access without notice.

For detailed information about jurisdiction restrictions and access limitations, see our legal notice page. If you have questions about whether our service is available in your location, contact our support team.